Refund Policy

Changed your mind? Within 30 days of a purchase we refund the credits from that purchase that are still on your balance, at the price you paid per credit. If you used part of a pack, you get back the part you did not use.

To ask, open a ticket with the topic Credits & payments and tell us the date of the purchase or the order number from your receipt.

A credit is used when your message is sent to a recipient — by e-mail to the address they published, or to their SteamRadar inbox. The work is done at that moment, so used credits are not refundable, also when the recipient does not answer.

When a message cannot be delivered — for example because the creator or studio unsubscribed or asked to be removed before it reached them — its credit goes back to your balance automatically. Every such return is listed in the history on your Credits page.

The 5 free messages a day are a gift: they have no cash value and nothing is refunded for them.

Charged twice, charged without receiving your credits, or hit by an error on our side? Tell us and we refund it in full — also after 30 days.

Consumers in the EU and the UK have 14 days to withdraw from an online purchase. Credits are digital content that we deliver immediately at your request, so the legal right ends for the credits you have used; for credits you have not used, our 30-day refund above goes further than the law requires.

We refund through Stripe to the card or payment method you used. Your bank usually shows the money within 5–10 business days. The refunded credits are removed from your balance at the same time.

Please write to us before you dispute a charge with your bank — we answer quickly and a refund is faster for you. When a payment is disputed, the credits from it are removed from your balance; repeated unjustified chargebacks can lead to the account being closed.

When a purchase is refunded or disputed, the referrer's commission on it is cancelled.

Members: open a ticket in Support. Without an account: use the contact form.